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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
very satisfied
Good communication throughout whilst the problem was identified and resolved
All actions performed perfectly
good service at a fair price, knowing my BMW is in good hands.
Everything was done on my car
Barons are very friendly. I have always ha my car serviced with them. Very honest, and trustworthy. Highly recommended.
Prompt and very reliable service
The service met my expectations
Great customer service
Again, the staff and personnel were very professional in this matter. A warm reception received upon arrival and clear understanding of dealing with customers
Knowing the boys in the workshop are looking out for problems
good feedback from the team
Tracy was brilliant from start to finish. Constantly kept me updates on the progress of the repairs and how much it'd cost. She also was able to persuade me to keep the BMW for another few months now it's fixed! Give her a pay rise.
Great communication, updates on repairs
Well deserved for delivery quality customer services
Able to drop off the night before.
Very nice friendly staff, on time, efficient and explained all I needed to know!!
Check in easy, work completed on time, roll on the time when car collection/return comes back again, plus the usual valet service
Nothing to complain about.
Easy to book in. See above
It was simple and straightforward. I was dealt with promptly in all aspects
Friendly helpfull stafg
Everything was done that needed to be done. Disappointed that the car was not able to be cleaned but this is not due to Barons Watford.
Very satisfied with the work being carried out.
Very satisfied
I feel the work done on my cars are always do to a high standard.
Nice people nice service
See above
Quick to diagnose and sort issues. Great advice given.
Helpful
Done what they had to do and with in time scale
Service manager Steve who dealt with MOT was proficient
I was completely satisfied.
as above
Quick booking, speedy turn around
Good service given the current challenging circumstances
This service was fast and no attitude problems experienced at this center
Very efficient.
All done quickly and I was kept informed of the progress.
10/10 staff and service