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ABOUT Barons WATFORD

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Rob Graham

Head of Business

Roy Cousins

Aftersales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As stated above it's because they care they listen and therefore I then trust them to do the job and are kind and friendly with it..

Service

Great communication and fast turnaround.

Service

Service delivered on time as booked

Service

All works carried out as required

Service

I don't like going through a central booking switchboard to book a service and I can never get a "complimentary" replacement car. However, the service centre at Watford is excellent - particularly Steve Gubbins who always looks after me really well.

Service

They wrrr really easy to book service and deliver my car

Service

Fast efficient service, nice vehicle inspection report provided via email, gave me confidence that car was ok

Service

Communication Customer service staff friendly

Service

I can always relay on BMW to carry out a satisfying job

Service

The whole experience from booking to work completed was professional. Made me feel like a valued customer.

Service

Derick Kelly was particularly helpful. He kept me updated and provided additional information which was helpful to me

Service

Extremely satisfied with service by your professional engineer

Service

Had no problems whatsoever.

Service

'Clocking in' on arrival and placing the key in an allocated box worked well. The reception staff are polite informative and professional. The waiting area is quite comfortable with TV to watch if you wish. Actually quite a pleasant experience.

Service

Car now running well.

Service

Prompt and efficient response by very helpful front of house staff. I have always had the very best of professional attention from both Derick Kelly and Steve, whose surname I don't know. They both take an exceptional degree of care and are a credit

Service

From booking car in to collecting my vehicle it was effortless, the communication was excellent from start to finish. This is the service I expect from a premium brand like BMW.

Service

I was happy with the service provided and the product knowledge of your colleague. I was given all options for the repairs and was accommodated in the workshop.

Service

The original work was started and it was then found other items were needed to be added to enhance this,we were contacted and explained what this entailed and why it would benefit us to continue with the work and at what cost,so pleased with this

Service

Robin knows what's wrong before he plugs it in!

Service

Trouble free experience

Service

Found everyone very helpful and couldn't fault the service

Service

Repair undertaken same day as parts stocked

Service

BMW watford always provides a great service , but will not give full marks as they do not wash the cars after the service , reason being covid which is just an excuse , does BMW not clean second hand cars they are selling

Service

Problem was resolved efficiently

Service

Satisfied with the result.

Service

The video showing the existing condition of the vehicle and the explanation was impressive. It made the whole experience very transparent and honest. 10/10

Service

The team at Watford were friendly and courteous and helpful, I had a great experience whilst I waited for my car service. They provided a clear time estimate and looked after my belongings whilst I went out. The service report was clearly explained

Service

Excellent service

Service

As I said it is a very comprehensive and professional service

Service

Service booked quickly and completed on time

Service

It ran on time

Service

NO REASON TO MARK WITH LOWER RATING.

Service

cost-effective, done on time, all very straightforward and customer focussed

Service

From booking online to being seen to in person I was very please though out with the assistance and guidance of the team at BMW.

Service

Fitting in my MOT was a big bonus

Service

Always consistent.

Service

technicians dealt with problem and I was back on road, so very happy.

Service

Nice and kind staff and good service overall

Service

Good service, no messing, done quickly.