The service was completed on time and I'm always grateful to have the car washed!
They checked the car and informed me of the results, they check that I understood what was done and called me when the car was ready (as they promised so I could get going back to the office).
The service assistant who took care of the booking etc I could not fault, however, there was obviously procedures that had to be follow and having to take my card as a deposit sort to speak in case the issue I brought the vehicle in for was not
Having been told by the service manager that it would be three days before the car would be looked at, I was handed over to Derrick Kelly to look after me. He did an excellent job getting the car sorted and back to me a couple of days later.
Work not completed, told I needed an air filter but part not in stock or received, to date no contact from the dealership.to tell me they have it and I should return
Was initially satisfied, but I took my car for an MOT after and they spotted a Fluid leak in the rear diff. I am wondering why this was not picked up in the vehicle check and repaired under the warranty.
past MOT, car cleaned afterwards
Quality of work five. Just takes an age to get a date booked in. Phone up and next slot is 3-3 weeks away minimum.
When I collected my car the engineers had not replaced one of the under panels correctly and this caused it to scrape along the floor. I had to return almost immediately to get the issue resolved
My car is running smoothly and efficiently again
Informative and efficient service
Your time is not more important than mine!
On collecting the car I had to wait 45 minutes and had to check that I'd not been forgotten about
The car was not washed The reason given was that its frozen bronze colour!!! This I find ridiculous as it was the original bmw colour So am I not supposed to wash it myself And what about the interior cleaning why wasnt that done?
Everything was perfect including the MOT
I bought an approved used BMW from another dealer 6 months ago. At his service I was told both the front and rear brake pads plus the front discs needed replacing. The rate of wear does not corroborate with the information at time of purchase.
Once you arrive the service is good but difficult to get through on the phone to book the service. Got through a couple of times and was told they would get someone to ring me back and no one did.
Because I couldn't be more satisfied .
Car was serviced quickly within a couple of hours and was kept up to date.
Had to wait along time to book in with service adviser when delivering car for service
cont.Even then nobody clearly bothered to listen to me or wait for the car to warm up as the car was fixed again only for me to drive it home and hear the same screeching. Finally an engineer drove in the car with me for 200metres. Not enough cha
Note to Q3. Very, very hard. My car was taken to BMW by the AA on a Wednesday. i called one service centre and they asked me to call Watford as they would not get to look at it until Friday due to work load. I called BMW Watford and they said they >
Did what was asked. Kept me well informed.
Steve mainly. Very helpful and friendly guy.
Kept in the loop at all times even with a video of the repairs that were required. Well done!!
Hopeless customer service system for making bookings to carry out repairs.
I had to push the team in reception to look up the details on another BMW I own, the everyday is programmed anything more seemed harder
i was happy by the time taken and the serivce
Robin Hobson was a great helpthe contact centre made booking the service very hard
a minor hiccup regarding what i deemed to be a minor issue with regards to washing my car. All ended amicably but a slightly frustrating build up to a nonsensical matter.
The AirCon gas leaked out and was recharged, no leaks reported. Well, it did leak out originally that's why it needed recharging. If there are no leaks reported now then I wont need to have it recharged in 20 months time. I'm not confident.
I am well looked after by my service advisor Stephen Gubbins.
Vehicle collected as agreed and returned without damage
Greeted with a smile, went through what was involved, showed me where refreshments were and were kind enough to let me know when my car as ready without disturbing my work call as I was hotdesking from the client waiting area.
There is an inherent lack of customer service or care given by the Barons Watford service department. My poor experience is not the only one experienced as my family also have their cars maintained at the same branch & have multiple poor experiences
Staff care and are so helpful
Salesman was informative and friendly.
Service completed in required time so I could get to work. Good customer service.
Work completed in good time
Check-in extremely slow. Car delayed at expected check-out and without a wash.
The service engineer that I dealt with was very polite, helpful and informative, but I felt he was restricted as to what service he could or could not provide by BMW.
Collection time given over the phone was inaccurate, still had to wait when i arrived.Phone bluetooth connection was deactivated - i was not informed.Asked for email confirmation of work carried out - not received
Would have been 5 stars but my car was not cleaned and there was no suggestion of it, even though, when booking, I was told this would be done.
My service agent (Stephen Gubbins) has looked after us for years. His customer service is outstanding, the premises are immaculate, and the costs while not cheap, are reasonable considering the complexity of the vehicles.
The experience was pleasurable enough.
Some confusion over picking up the car on Monday 3rd.
Dealt with efficiently and satisfactorily
Unplugged my dash camera for some reason during the service. Why would that happen?
My car was serviced in good time and required no real attention.
Emma is your heartbeat and credit to Barons
Every thing completed in a efficient timely manor
couldnt arrange to pick up car for service for weeks, I had to drop car off to get a reasonable service date.
Very efficient services and I was kept up to date throughout the process
Well recieved, pleasant surroundings and work carried out promptly
Because I was completely satisfied !
Ryan was always in touch and helpful thanks
good information during the service especially the linked video. welcoming staff and nice surroundings while you wait.
Perfectly organised and fast service. Cheaper that other BMW agents. Still a lot of money tho for a 1st service given not much work involved.
like the video health check
I believe they did everything they could to make the experience smooth and informed. They wanted to help and I feel whatever I asked for they did and more.
Shumon provided a great service
Matt Elbourn is a great sales person with a great product knowledge.
Got the service and advice to the highest level from start to finish
Matthew was very attentive , knowledgeable and friendly in all my dealings with him including the paperwork and answering my questions about the car.
Dealt with very well and thoroughly which is what I wanted
Well looked after by sales representative and ease of negotiating satisfactory deal
always helpful, including loaning me a car when my new car was arriving slightly after i had hoped
Will Carr (Baron Watford) was very patient with myself who is a very picky customer. He took the time to listen to my likes and dislikes. I cant recommend him enough.
Very helpful in looking at my needs and helping to meet them, without overselling anything. Kept in touch with me, during the process, without driving me mad!
Ben was excellent and took care of everything
Mark and his colleague Riaz did excellent job in finding the right car for me with excellent finance deal. Part exchange done, Delivered the car on date I wanted
Problems with delivery dates - exceeded by several weeks
all went easily and efficiently.
Had the car covered with a bow as it was a surprise for my fiancé. Matthew Elbourne went all out in order to help me with the surprise.
I didn't have to wait for more then a few minutes before Matthew my sales person asked if he could assist.
We were very well looked after by the sales representative.
Car available quickly and to spec required
Excellent experience, William Carr listened and found me the exact car I was looking for in a non pushy way
Lovely friendly staff with great customer service.
Extremely happy with how both Harlan and Riaz guided me through the sales process, there were no pushy sales tactics and everything they said to me was the real deal. Will be going back to them for all future purchases.
With new technology in the car, customer needs some knowledge and practice on how to make use of it
Very good salesman (Nicolae Jurca), who we found straightforward and responsive.
Arrangements to deliver the car to my home address
However, I was not advised that the Kentish Town sales department was closing until after I had made the purchase.
Mark Price @ Barons Watford handled sale in total professional manner & took time to demonstrate car & options available - both vehicle & finanace
Barons Watford
Hertfordshire
