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Dissatisfied with mechanic I spoke to. Pressurised me into a full service, telling me that's why the car had an issue (it wasn't, it was the drivetrain sensor as we suspected). Goodwill gesture of covering some of the cost partly made up for this.
Based on pricing and cost
Very good service
Once booked in, service good. However hard to get anyone on the phone for post fix query. Part of my issue was fixed but still have some of the symptoms. Called many times, left messages and now have got a date in Jan for them to take a look again!
winter tyres changed over well.
I was a little disappointed that given the car was booked in for a while you wait booking that after an hour and a half all that had happened was the car had been washed and sat waiting to go in for a brake change.
Easy to organise the service and kept informed of the process throughout
All friendly and courteous. The work space and WiFi so I could work whilst waiting was very useful.
All the staff are polite and friendly also they know what they're doing.
The service was completed on time. Also for nearly 8 months I had been waiting for the rear parcel shelf which should have been in the car when supplied, but never fitted. Derick Kelly in service department sorted this problem in a few days for me.
Delivered what they promised in the time they promised
Quality fine, price high
Job done without hassle
Quick check in. Whole process good
Very satisfied with helpful friendly staff & quick service.
Communication within this BMW centre is poor and I was left chasing on many occasions
Booking was difficult with the Watford branch. Phone calls not answered on a number of occasions.
Great customer service
The hire car swap.
Failed to reset service indicator. I will need to return to the service centre for this to be completed. Otherwise Ok.
From the time I arrived untill I left the staff the service level was fantastic.
Didnt get a video of the visual check which I was waiting for ! ??
They checked the car and informed me of the results, they check that I understood what was done and called me when the car was ready (as they promised so I could get going back to the office).
The service was completed on time and I'm always grateful to have the car washed!
The service assistant who took care of the booking etc I could not fault, however, there was obviously procedures that had to be follow and having to take my card as a deposit sort to speak in case the issue I brought the vehicle in for was not
Servicing and MOT fine
Having been told by the service manager that it would be three days before the car would be looked at, I was handed over to Derrick Kelly to look after me. He did an excellent job getting the car sorted and back to me a couple of days later.
Work not completed, told I needed an air filter but part not in stock or received, to date no contact from the dealership.to tell me they have it and I should return
Was initially satisfied, but I took my car for an MOT after and they spotted a Fluid leak in the rear diff. I am wondering why this was not picked up in the vehicle check and repaired under the warranty.
past MOT, car cleaned afterwards
Quality of work five. Just takes an age to get a date booked in. Phone up and next slot is 3-3 weeks away minimum.
The car was not washed The reason given was that its frozen bronze colour!!! This I find ridiculous as it was the original bmw colour So am I not supposed to wash it myself And what about the interior cleaning why wasnt that done?
Everything was perfect including the MOT
Informative and efficient service
My car is running smoothly and efficiently again
Your time is not more important than mine!
When I collected my car the engineers had not replaced one of the under panels correctly and this caused it to scrape along the floor. I had to return almost immediately to get the issue resolved
Good honest service
On collecting the car I had to wait 45 minutes and had to check that I'd not been forgotten about
I bought an approved used BMW from another dealer 6 months ago. At his service I was told both the front and rear brake pads plus the front discs needed replacing. The rate of wear does not corroborate with the information at time of purchase.
Once you arrive the service is good but difficult to get through on the phone to book the service. Got through a couple of times and was told they would get someone to ring me back and no one did.
Because I couldn't be more satisfied .
Car was serviced quickly within a couple of hours and was kept up to date.
Had to wait along time to book in with service adviser when delivering car for service
cont.Even then nobody clearly bothered to listen to me or wait for the car to warm up as the car was fixed again only for me to drive it home and hear the same screeching. Finally an engineer drove in the car with me for 200metres. Not enough cha
Note to Q3. Very, very hard. My car was taken to BMW by the AA on a Wednesday. i called one service centre and they asked me to call Watford as they would not get to look at it until Friday due to work load. I called BMW Watford and they said they >
Did what was asked. Kept me well informed.
Steve mainly. Very helpful and friendly guy.
Kept in the loop at all times even with a video of the repairs that were required. Well done!!
Hopeless customer service system for making bookings to carry out repairs.
I had to push the team in reception to look up the details on another BMW I own, the everyday is programmed anything more seemed harder
Robin Hobson was a great helpthe contact centre made booking the service very hard
i was happy by the time taken and the serivce
a minor hiccup regarding what i deemed to be a minor issue with regards to washing my car. All ended amicably but a slightly frustrating build up to a nonsensical matter.
The AirCon gas leaked out and was recharged, no leaks reported. Well, it did leak out originally that's why it needed recharging. If there are no leaks reported now then I wont need to have it recharged in 20 months time. I'm not confident.
'Cos I am very satisfied
I am well looked after by my service advisor Stephen Gubbins.
Vehicle collected as agreed and returned without damage
Greeted with a smile, went through what was involved, showed me where refreshments were and were kind enough to let me know when my car as ready without disturbing my work call as I was hotdesking from the client waiting area.
There is an inherent lack of customer service or care given by the Barons Watford service department. My poor experience is not the only one experienced as my family also have their cars maintained at the same branch & have multiple poor experiences
Staff care and are so helpful
Salesman was informative and friendly.
They are very welcoming, answer any questions. If they are busy they don't keep you waiting long and make sure you are comfortable.
Mainly because of the sales handle Shumon Shawkat
I got the car I wanted so very happy with that and happy with the service provided by the sales person.
Matt made the whole process very simple .Everything was handled extremely well
From the point I made the phone call I was fully supported through the purchase.
I believe they did everything they could to make the experience smooth and informed. They wanted to help and I feel whatever I asked for they did and more.
Shumon provided a great service
Great customer service
Matt Elbourn is a great sales person with a great product knowledge.
Got the service and advice to the highest level from start to finish
Dealt with very well and thoroughly which is what I wanted
Matthew was very attentive , knowledgeable and friendly in all my dealings with him including the paperwork and answering my questions about the car.
Well looked after by sales representative and ease of negotiating satisfactory deal
always helpful, including loaning me a car when my new car was arriving slightly after i had hoped
Will Carr (Baron Watford) was very patient with myself who is a very picky customer. He took the time to listen to my likes and dislikes. I cant recommend him enough.
Very helpful in looking at my needs and helping to meet them, without overselling anything. Kept in touch with me, during the process, without driving me mad!
Ben was excellent and took care of everything
Mark and his colleague Riaz did excellent job in finding the right car for me with excellent finance deal. Part exchange done, Delivered the car on date I wanted
Had the car covered with a bow as it was a surprise for my fiancé. Matthew Elbourne went all out in order to help me with the surprise.
I didn't have to wait for more then a few minutes before Matthew my sales person asked if he could assist.
all went easily and efficiently.
Problems with delivery dates - exceeded by several weeks
We were very well looked after by the sales representative.
Car available quickly and to spec required
Excellent experience, William Carr listened and found me the exact car I was looking for in a non pushy way
Lovely friendly staff with great customer service.
Extremely happy with how both Harlan and Riaz guided me through the sales process, there were no pushy sales tactics and everything they said to me was the real deal. Will be going back to them for all future purchases.
With new technology in the car, customer needs some knowledge and practice on how to make use of it