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As stated above it's because they care they listen and therefore I then trust them to do the job and are kind and friendly with it..
Great communication and fast turnaround.
Service delivered on time as booked
All works carried out as required
I don't like going through a central booking switchboard to book a service and I can never get a "complimentary" replacement car. However, the service centre at Watford is excellent - particularly Steve Gubbins who always looks after me really well.
They wrrr really easy to book service and deliver my car
Fast efficient service, nice vehicle inspection report provided via email, gave me confidence that car was ok
Communication Customer service staff friendly
I can always relay on BMW to carry out a satisfying job
The whole experience from booking to work completed was professional. Made me feel like a valued customer.
Derick Kelly was particularly helpful. He kept me updated and provided additional information which was helpful to me
Extremely satisfied with service by your professional engineer
Had no problems whatsoever.
'Clocking in' on arrival and placing the key in an allocated box worked well. The reception staff are polite informative and professional. The waiting area is quite comfortable with TV to watch if you wish. Actually quite a pleasant experience.
Car now running well.
Prompt and efficient response by very helpful front of house staff. I have always had the very best of professional attention from both Derick Kelly and Steve, whose surname I don't know. They both take an exceptional degree of care and are a credit
From booking car in to collecting my vehicle it was effortless, the communication was excellent from start to finish. This is the service I expect from a premium brand like BMW.
I was happy with the service provided and the product knowledge of your colleague. I was given all options for the repairs and was accommodated in the workshop.
The original work was started and it was then found other items were needed to be added to enhance this,we were contacted and explained what this entailed and why it would benefit us to continue with the work and at what cost,so pleased with this
Robin knows what's wrong before he plugs it in!
Trouble free experience
Found everyone very helpful and couldn't fault the service
Repair undertaken same day as parts stocked
BMW watford always provides a great service , but will not give full marks as they do not wash the cars after the service , reason being covid which is just an excuse , does BMW not clean second hand cars they are selling
Problem was resolved efficiently
Satisfied with the result.
The video showing the existing condition of the vehicle and the explanation was impressive. It made the whole experience very transparent and honest. 10/10
The team at Watford were friendly and courteous and helpful, I had a great experience whilst I waited for my car service. They provided a clear time estimate and looked after my belongings whilst I went out. The service report was clearly explained
As I said it is a very comprehensive and professional service
Service booked quickly and completed on time
It ran on time
NO REASON TO MARK WITH LOWER RATING.
cost-effective, done on time, all very straightforward and customer focussed
From booking online to being seen to in person I was very please though out with the assistance and guidance of the team at BMW.
Fitting in my MOT was a big bonus
technicians dealt with problem and I was back on road, so very happy.
Nice and kind staff and good service overall
Good service, no messing, done quickly.