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ABOUT Barons WATFORD

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Rob Graham

Head of Business

Roy Cousins

Aftersales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy to get to. Showed video of the checks done. Tracey sorted out the problem with the emac service plan inclusion for the car

Service

Felt safe during COVID restrictions. All went to plan and I received a phone call in good time telling me car was ready.

Service

Service straightforward. Done and completed same day as agreed

Service

Efficient & friendly customer response and service.

Service

Brilliant customer service.

Service

Help and advise given by service staff

Service

Very welcoming and efficient service all round.

Service

good service

Service

Very fast service and car even delivered back to me after work

Service

Excellent, friendly service.

Service

Because I was completely satisfied!

Service

Seamless, courteous, efficient service

Service

No problems

Service

AS USUAL ALL WENT TO PLAN WITH NO PROBLEMS.EVERYONE INVOLVED I FOUND TO BE HELPFUL AND FRIENDLY.

Service

no issues

Service

Staff were efficient, professional and courteous. Updates were timely and regular on preappointment, information and progress. Costs were clear and well communicated. Basically it went very smoothly, very different from experiences at other dealers

Service

The service centre is on a good site and appears to be well run. I've been taking my BMWs there for the last 12 years (it was Scothall prior to Barons), the standard of service has always been good.

Service

Service personnel excellent! Looked after so well.

Service

The staff are great and always accommodate our needs. I have been buying my cars from Barons BMW for over ten years due to the great quality of vehicles. I am very happy with my new M5.

Service

excellent staff all work carried out on time estimated

Service

Flexible, timely, helpful staff

Service

I founds Baron's Watford friendly and Steve the Service Advisor was efficient

Service

Personalised service from Tammy (?) at the service centre who reminded me my MOT was due when I took the car in for a recall. The test was carried out by the next day and was reasonably priced.

Service

From the booking of the service to collection of the car, BMW's service has been best in class.

Service

The ladies in reception were very helpful