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ABOUT Barons WATFORD

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Rob Graham

Head of Business

Roy Cousins

Aftersales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very welcoming and professional staff

Service

Provision of the free check on the car was a bobus that I had not expected. All aspects of the appointment went smoothly on the day.

Service

As previous staff are always helpful

Service

Efficient and did exactly what was advised

Service

As always first class

Service

Although the problem was not fixed at my first visit, the team dealt very professionally with my concerns and the fixed the issue upon a second visit

Service

Because they took my car in at short notice and fixed it within two days.

Service

Tracey kept me upto date throughout the 2 visits

Service

Issue under warranty was resolved quickly though there was some element of confusion around booking and when/if the repair would be carried out. Car was repaired on same day as brought in which was unexpected. The key drop facility is unnecessary.

Service

Courteous approachable and wanting to help.

Service

Did what was needed

Service

Friendly super efficient service

Service

You always assured me that my car is safe and roadworthy.

Service

The interaction with the front line employees at Barons Watford was impeccable; welcoming and knowledgeable.

Service

Did what I asked

Service

Professional and helpful staff

Service

Carried what was requested and more

Service

Nice, helpful and polate customer service.

Service

Very lnpresed

Service

Service was excellent and done in good time. Staff were polite and professional.

Service

Very efficient and friendly staff

Service

I always receive outstanding customer service standard, this time from Nicky, thanks for that ! Really appropriated

Service

A thorough service

Service

I always feel I am given very personal service from all the staff

Service

Great customer service