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ABOUT Barons WATFORD

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Rob Graham

Head of Business

Roy Cousins

Aftersales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Thought the guys at Watford were incredibly welcoming and got an easy service completed with great communication throughout. Lots of parking and care for my vehicle.

Service

Completely satisfied

Service

Easy to drop off and not long to pick up when arrived

Service

I always got a response to any questions or phone calls

Service

Car was serviced, but service light was left on & dealership did not return calls after leaving 2 messages. Eventually when brake lights came on wasn't sure the car was safe to drive senior servicing manager called back and issues were resolved.

Service

As above.

Service

Job was half done couldn't hear a thing the mechanic said on the health check video

Service

Quick especially liked the while u wait servicing

Service

Of the 3 issues reported , 2 were resolved satisfactorily but 1 left outstanding even after symptom was reproduced and acknowledged

Service

The level of service provided from all of the staff at Watford is superb. On this occasion my service contact was Derick Kelly. Proffesional, polite kept me updated throughout the day.

Service

There were very helpful, great customer service and great work. I will definitely be returning.

Service

A bit of a struggle to get clarity on the pickup service but got there in the end.

Service

I'm aware that I could get some work on my car elsewhere but I use a BMW dealer for the little extras. In this case my car wasn't washed. I asked for it to be done but the guys were having their lunch. A small thing but a let down on usual.

Service

Friendly efficient staff. They treat us like friends and maintain the car as professionals.

Service

Because nobody's perfect.

Service

the boot was not vacuumed.

Service

From the quick booking in on the phone through to dealing with Derrick (The Service adviser) everything was smooth....

Service

A routine service carried out efficiently

Service

Friendly, helpful and informative staff.

Service

When I complained to staff at the time, he said I'm sorry about that and nothing else.

Service

Job complete in one day including ordering parts

Service

They finally sorted out a problem which was difficult to detect unless the car was under load and which was evidently down to a design fault. Not sorted by the two visits it had to Barons in Borehamwood.

Service

One week after the service done , oil level low shows up. I go to nearest Halfords and there is an oil leak visible on underside of car.

Service

Great customer service, appointment availability and timing during the service.

Service

Service experience per se was great but price was not!

Service

Friendly and professional.

Service

I took the car in with a misfire and for the clicking noise from the wheels. The clicking noise hasn't been resolved even though I paid over £200 for it. The misfire was resolved after using 1/4 tank to diagnose a spark plug and charging £200

Service

If I was offered a courtesy car I would have given 5 stars. The service manager was excellent, kept me informed with progress and arranged for my car to be dropped off.

Service

service adviser was helpful and kept me up to date technician's work high/professional standard and car is running very well now

Service

respectfully and politely treated. Car made available earlier than booked for as I had an appointment. Always the department is clean and very well presented with a very good variety of refreshments which is much appreciated and the staffsmart and t

Service

My experience on the day was great but since I have now been informed i must book in for a 2nd EPG recall. I had the first done in Jan and you need my car for another day, this recall was active when you had my car 2 weeks ago & could've done it then

Service

No problems on collection

Service

problem not solved. I have arranged for another visit on my return from vacation.

Service

Friendly, efficient and high quality facilities

Service

The attention my car required was carried out to my entire satisfaction.

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The mechanic phoned to let me know what was required and again when it was ready to be collected. My assumption being this is standard procedure.

Service

I had to cancel and reschedule my service due to illness. Asked if the car could be picked up as I only live 5 minutes away from the test centre but was told no, as they only pick up 2 cars a day.

Service

On the personal level it went along fairly well. I had terrible trouble finding the place and was late.

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Just from my recent experience and previous dealing over the years with staff.

Service

Derrick Kelly was great at sorting out everything that was required and resolving issues with the extended warranty

Service

Good booking staff, Abbie and good value. Mechanic, Adam was also efficient. Receptionist Emma, friendly

Service

Professional customer focused service team .

Service

i'm unable to give a comprehensive response, but basically they haven't fixed the issue and a manager failed to call me. I live in Watford but would rather take my car elsewhere. I told this to the service adviser who couldn't care less

Service

Because the engine compartment noise problem has not been fixed.

Service

Fast friendly service and comfortable waiting area where I could work whilst waiting for the car to be services.

Service

I paid a lot of money for a diagnosis of why my audio wasn't working and the fault wasn't identified or fixed.

Service

The recall work was carried out in a day. I was kept informed as to the progress of the work during the day and the car was ready on time and valeted.

Service

The staff provide an excellent service, always providing a friendly and professional service to the customer

Service

They did the work they promised.

Service

The staff at Barons Watford are always highly supportive. You feel as if they really care about you personally.

Service

my house key and fob has been lost during the service leaving me with one key fob

Service

I appreciated the expert advice and help received throughout.

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Organised service at short notice .

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All done quickly as promised

Service

I have given these ratings due to the extremely professional service given by Lisa in the service department. I have complete confidence in her professional advice and support. She is always extremely helpful, kind and is a pleasure to know.

Service

It would have been five stars if I was able to wait while the service and vehicle check was done but it's a small point.

Service

New part replaced, Helpfull friendly staff.