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ABOUT Barons WATFORD

Find out more about what we do and our team.

Meet the team

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Rob Graham

Head of Business

Lachlan Macdonald

General Sales Manager
  • Department BMW

James Courtney

Used Car Manager

Riaz Choudhury

Business Manager
  • Department Sales

Maurice Mendoza

Business Manager

Shumon Shawkat

Sales Executive & Motability Specialist
  • Department Sales

Matthew Elbourn

Sales Executive & Motability Specialist
  • Department BMW

Mark Price

Sales Executive & Motability Specialist
  • Department BMW

Alex Lane

Sales Executive

Daniel Bridge

Sales Executive

Grant Fitzgerald

Sales Executive & Motability Specialist

Elliott Rothwell

Sales Executive
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I would have given 5 stars if I hadn't had to follow up my service visit with a phone call. Firstly off the invoice was sent to my son, secondly, having signed up to a service plan I still hadn't received any paperwork about this two weeks after my v

Service

Efficient and friendly service

Service

Consistently high level of service.

Service

In this instance due to a BMW recall arranging the service was delayed to well past the recommended time and mileage frame.

Service

Had an issue with a part that was fitted 2 days after and they told me it was my fault for having a tyre changed and that I must pay again

Service

Quick replacement wiper blades fitted as promised within the time given

Service

Excellent communication and superb mechanic.

Service

As above which will culminate in a further visit to rectify.

Service

Service Manager could not have been more helpful. Very professional and courteous, new exactly what was being done and when it would be ready. Can not thank Martin Bracken enough.

Service

I was surprised how long it was to get a service appointment - the delay meant I had to get an MOT before the service rather than after.I had to call to ask if the car was ready: no notification. Luckily a bus got me there just before closing time.

Service

Barons Watford send me a full valet service voucher. I was disappointed when they said they did not provide that service. When I asked if any of the other branches did provide this service they said they wold let me know. I am still waiting!

Service

Excellent treatment. They address me by name. They even know me by my voice on the phone. I am treated as though I’m a unique customer, even though I know I’m not.

Service

In an emergency got us moving

Service

Usual outstanding service - person of note Robin Hobson.

Service

Please refer to my above answer!

Service

The back windscreen wiper screeches when activated. I have mentioned this a number of times in the past 2 years to Barons Watford, but they keep ignoring dealing with it. Apart from this point, I am satisfied with the service.

Service

I was pleased with the personal service provided by Abbey-Louise Lawford and her assistance in adding an MOT to my service.I don't know if the end of warranty check was carried out though - I would have wanted to see the results detailing the check

Service

Super pre- and post-MOT customer service, no complaints.

Service

The quality of the service is the highest

Service

Lisa was professional as always when car was busy booked in.Video of the services was sent to me to view and update on what needed changing.

Service

Very good, friendly, efficient service.

Service

good communication

Service

Based on pricing and cost

Service

As above

Service

Very good service

Service

Once booked in, service good. However hard to get anyone on the phone for post fix query. Part of my issue was fixed but still have some of the symptoms. Called many times, left messages and now have got a date in Jan for them to take a look again!

Service

winter tyres changed over well.

Service

I was a little disappointed that given the car was booked in for a ‘while you wait’ booking that after an hour and a half all that had happened was the car had been washed and sat waiting to go in for a brake change.

Service

Easy to organise the service and kept informed of the process throughout

Service

All friendly and courteous. The work space and WiFi so I could work whilst waiting was very useful.

Service

All the staff are polite and friendly also they know what they're doing.

Service

The service was completed on time. Also for nearly 8 months I had been waiting for the rear parcel shelf which should have been in the car when supplied, but never fitted. Derick Kelly in service department sorted this problem in a few days for me.

Service

Delivered what they promised in the time they promised

Service

Matt was excellent throughout the process. Patient and very knowledgeable.

Sales

My sales rep, Matthew Elbourn, was very knowledgeable, well spoken and highly trained on BMW products. He proactively kept me in the loop re delivery dates and additional product/service options. Excellent service and a pleasure to do business with.

Sales

Really friendly service from arrival to picking up our new car. Great sales team making the whole experience hastle free.

Sales

I was 100% satisfied with the exception of the delay in delivery the car

Sales

Shumon contacted us weekly with updates on delivery by email and telephone.

Sales

Already answered

Sales

Very surprised at the delivery of the new car. Was a well kept secret.

Sales

The sales experience was not good . We bought a car through notability which was then sold to someone else without us knowing

Sales

Shumon has been great throughout!

Sales

Alex was very good

Sales

Any issues were sorted out to my satisfaction with no fuss. Love the car.

Sales

Perfect service

Sales

They are very welcoming, answer any questions. If they are busy they don't keep you waiting long and make sure you are comfortable.