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ABOUT Barons WATFORD

Find out more about what we do and our team.

Meet the team

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Rob Graham

Head of Business

Lachlan Macdonald

General Sales Manager
  • Department BMW

James Courtney

Used Car Manager

Riaz Choudhury

Business Manager
  • Department Sales

Maurice Mendoza

Business Manager

Shumon Shawkat

Sales Executive & Motability Specialist
  • Department Sales

Matthew Elbourn

Sales Executive & Motability Specialist
  • Department BMW

Mark Price

Sales Executive & Motability Specialist
  • Department BMW

Alex Lane

Sales Executive

Daniel Bridge

Sales Executive

Grant Fitzgerald

Sales Executive & Motability Specialist

Elliott Rothwell

Sales Executive
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was advised I needed 4 new tires. It was only after going to Kwik Fit for a second opinion that I found out my tracking was completely off and I only needed two new tires. Not sure why I wasn't advised about the tracking.

Service

When I booked I was told it's only brake fluid change at £90 then I went to drop the car off and was told due to the mileage it's a full fluid change costing £270 when I went to pick it up it ended up being £317

Service

Only negative was I could never get through to your service centre as no one ever picked up the general phone. This is after trying 5/6 times and waiting for 4 mins each time.

Service

I found the process of buying slow - too many options and forms to fill in. I also did not get a manual with the car. I phoned on 4 separate occasions over a 2 month period and was promised a manual.This has never happened. Even a pdf link would help

Service

It's only the on site parking facilities that let it down.

Service

they always advise when items needed attending to.

Service

Maintenance and mechanical side of things were great and very informative. However hugely disappointed with the after care and the standard of cleaning to the paintwork. Went in spotless came back smeary and swirl marked up!!

Service

Again I was charged for a service when I have a service plan (happened at Specialist Cars last year too). Car covered in bird droppings when I collected it. When I went to the part department afterwards

Service

I noticed a noise on my 2018 M3 rear differential. It was replaced under warranty at RIS by Nine Elms. Noise returned. Took it to Barons to investigate. Barons said Nine Elms need to rectify. Problem is still there, Park Royal investigating.

Service

Beause my car was serviced and MOT'd to my complete satisfaction

Service

Did not received satisfactory explanation about the work done to the car. It left me with the impression that I was conned, that the work was just pretended to be done.

Service

Possible damage on car but not had time to check properly Scuffed alloy, scratch on bumper

Service

Very fast service I got what I requested

Service

Not enough characters for me to respond, see below box

Service

Had to wait as the centre did not open on time. Had to wait outside.

Service

Took me as an emergency and fixed in no time at all

Service

Would have liked a little advise on one more thing but ran out of time.

Service

I had been given a later time than I was aware of (I had not been told the time of the service) and they managed to fit me in earlier.

Service

The connected drive was not working. The part was quickly ordered and replaced

Service

The car still works so I guess that is good.I wasn't told what was done to my car after the service was finished.The rep spent 15 secs with me:"Here are your keys and the car is there".The video came a week later and they checked the tyres and brake.

Service

The 1 month wait for a service appointment was disappointing.

Service

Emma and Martin also their team, are the most helpful people in watford.

Service

My BMW was checked over, Updated as required and given a once over before end of Warranty.

Service

Can't give 10's with the price being so high

Service

Was able to speak to the mechanic in person who was extremely helpful and knowledgeable

Service

Efficient staff, car ready when told it would be

Service

It would of been higher but my issues were not resolved

Service

Thanks to the onsite team - went out of their way to help me rearranging and with transport.

Service

prompt booking in and on time waiting for the service plus a clean car afterwards!

Service

Handled the problem professionally

Service

Staff are brilliant

Service

I would have given 5 stars if I hadn't had to follow up my service visit with a phone call. Firstly off the invoice was sent to my son, secondly, having signed up to a service plan I still hadn't received any paperwork about this two weeks after my v

Service

Efficient and friendly service

Service

Consistently high level of service.

Service

In this instance due to a BMW recall arranging the service was delayed to well past the recommended time and mileage frame.

Service

Had an issue with a part that was fitted 2 days after and they told me it was my fault for having a tyre changed and that I must pay again

Service

Quick replacement wiper blades fitted as promised within the time given

Service

Excellent communication and superb mechanic.

Service

As above which will culminate in a further visit to rectify.

Service

Very satisfied, nothing was too much trouble

Sales

Complete satisfied with the Sales person how was very helpful and professional.

Sales

I was looked after very well by Will Carr, he was great at how quickly he sorted my car, also done me a deal I wanted, and when I arrived was lovely that my car was waiting in the show room with my name on it, the reception team very freindly.

Sales

2 hours to drive away without SatNav working. Spent nearly £70k on a new car, didn't receive any thank you or feel of customer centric experience

Sales

Easy and efficient and focused on my needs

Sales

The member of staff that helped us Shumon was very helpful and knowledgeable. He kept us up to date with the progress of the car and always did what he said he would.

Sales

It was a pleasure to visit showroom

Sales

Smooth handover explanation . Navigation did not initially operate , resolved by Will Carr . By way of constructive comment , my son who has a BMW and is tech knowledgable , exhibited various features , programming of radio stations , phone , satnav

Sales

Amazing Customer Service

Sales

Good service

Sales

Grant Fitzgerald was excellent and his communication very good even on his days off.

Sales

Fairly

Sales

A thorough handover of the car was given to me and my family. My daughter was made to feel special as well (with lots of sweets!).

Sales

Quick but thorough pick up of new vehicle through BMW with motability

Sales

Salesman never spelled my name correctly in spite of my correcting his error in every email. He simply did not care once the order was placed. Salesman was unable to show me certain colours or finishes of the car and told me to choose online.

Sales

We were very well looked after, and the sales person we delt with, Shumon, took time to understand our needs and got us into the car we needed and wanted.

Sales

Elliott Rothwell with whom I dealt with was extremely helpful and professional.

Sales

Matt was excellent throughout the process. Patient and very knowledgeable.

Sales

My sales rep, Matthew Elbourn, was very knowledgeable, well spoken and highly trained on BMW products. He proactively kept me in the loop re delivery dates and additional product/service options. Excellent service and a pleasure to do business with.

Sales

Really friendly service from arrival to picking up our new car. Great sales team making the whole experience hastle free.

Sales

I was 100% satisfied with the exception of the delay in delivery the car