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ABOUT Barons WATFORD

Find out more about what we do and our team.

Meet the team

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Rob Graham

Head of Business

Roy Cousins

Aftersales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy to book and efficient and helpful staff.

Service

Managed to fit me in the same day to help me - and the team have always been excellent. Tyre issue was sorted and the only reason for not giving full marks is the price - significantly more than elsewhere for the same tyre but expected for the brand

Service

On my visit recently Mark Price, your salesman made arrangements with me to come back in after a few days to test drive a X3 and price mine up but I left there with nothing except being talked down to. 5 star on my next visit 21/6 after complaining

Service

Honourable service!

Service

Bit inconvenient having to wait until 0800 for location to open. Whilst keys could be dropped always better to meet face to face. Consider opening at 0700 to deconflict from morning traffic?

Service

I first went to ask about a problem. I was told I needed to book the car in. It took several weeks. When they had the car they did an unexpected software update which lost a lot of my settings.Then they told me everything was working as designed!

Service

I have moved from Winchester where the Partridge BMW facilities are more modern.

Service

I was seen promptly and dealt with to my satisfaction

Service

I have been very happy with your service for the last 9 years, until my shock of not knowing the cost of repairs, and was driving the car after the car passed it MOT as if everything was ok.

Service

Efficiency and honest advice

Service

Efficient and courteous

Service

The servicing was prompt and efficient and of a high standard.

Service

Usually BMW centres clean the car each time when ever a car goes in for some work whether minor or major work. So far that is my experience. But this time disappointed to see the service has changed.

Service

I waited a while at reception

Service

Helpful as aways

Service

Excellent service. Friendly, polite and knowledgeable staff who genuinely want to help. This is the complete opposite of my experience of BMW Barons Borehamwood over many years where my BMW M3 and BMW X3 were previously serviced.

Service

Was looked after by staff on site, great facilities too

Service

Work carried out to satisfaction. Wait time a little longer than expected. Car was washed, but not very well.

Service

Nothing to complain about

Service

No problems & completed work

Service

Bit pricey

Service

The service experience was excellent. I was dealt with by Emma Maris who I couldn't fault at all and who restored my faith in Barons, after having experienced less than exemplary service at Barons Borehamwood..

Service

As above

Service

Good service but it was a real "faff" to get a replacement car - deal was direct with Enterprise which was news to me!

Service

This is my first BM and its been around 6 months now and i am feeling i made a mistake. for example rear view mirror, driver side door lock pin make rattling noise constantly all the time you driving the car. How frustrating. Is this BMW quality!?

Service

Our situation occured over Easter, the team took care of everything. I thought I'd left my personal belongings in the car, your lead settled my anxieties straight away

Service

As per above. I had to be to one following up every day on progress. Had to rush on Friday before Bank holiday weekend to collect car, after I rang at 3pm to find out if my vehicle was ready or not as they needed the loan vehicle. What if I hadn't?

Service

N altogether pleasant experience

Service

Lack of update as the service department person 'was on a day off'.

Service

Good service

Service

Always have to wait around in reception even when my car has been booked in then told it's ready compared to other dealerships.

Service

The car is valued and I am valued.

Service

Derrick my advisor showed his usual professionalism in my visit all my problems resolved

Service

Always great customer service and fair prices

Service

I have never had a problem with any BMW garage

Service

They were ready for us, the service was completed on time, and no problems with the car since

Service

service completed on time.

Service

As before

Service

As above

Service

Was charged a standard scope charge for resetting the light for my brake fluid but this was not done. I reset the light myself in the bmw car park. Upon questioning the charge was informed it was for the BMW garage to reset the BMW system!

Service

Service was undertaken quickly

Service

All went smoothly