No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
I was advised I needed 4 new tires. It was only after going to Kwik Fit for a second opinion that I found out my tracking was completely off and I only needed two new tires. Not sure why I wasn't advised about the tracking.
When I booked I was told it's only brake fluid change at £90 then I went to drop the car off and was told due to the mileage it's a full fluid change costing £270 when I went to pick it up it ended up being £317
Only negative was I could never get through to your service centre as no one ever picked up the general phone. This is after trying 5/6 times and waiting for 4 mins each time.
I found the process of buying slow - too many options and forms to fill in. I also did not get a manual with the car. I phoned on 4 separate occasions over a 2 month period and was promised a manual.This has never happened. Even a pdf link would help
It's only the on site parking facilities that let it down.
they always advise when items needed attending to.
Maintenance and mechanical side of things were great and very informative. However hugely disappointed with the after care and the standard of cleaning to the paintwork. Went in spotless came back smeary and swirl marked up!!
Again I was charged for a service when I have a service plan (happened at Specialist Cars last year too). Car covered in bird droppings when I collected it. When I went to the part department afterwards
I noticed a noise on my 2018 M3 rear differential. It was replaced under warranty at RIS by Nine Elms. Noise returned. Took it to Barons to investigate. Barons said Nine Elms need to rectify. Problem is still there, Park Royal investigating.
Beause my car was serviced and MOT'd to my complete satisfaction
Did not received satisfactory explanation about the work done to the car. It left me with the impression that I was conned, that the work was just pretended to be done.
Possible damage on car but not had time to check properly Scuffed alloy, scratch on bumper
Very fast service I got what I requested
Not enough characters for me to respond, see below box
Had to wait as the centre did not open on time. Had to wait outside.
Took me as an emergency and fixed in no time at all
Would have liked a little advise on one more thing but ran out of time.
I had been given a later time than I was aware of (I had not been told the time of the service) and they managed to fit me in earlier.
The connected drive was not working. The part was quickly ordered and replaced
The car still works so I guess that is good.I wasn't told what was done to my car after the service was finished.The rep spent 15 secs with me:"Here are your keys and the car is there".The video came a week later and they checked the tyres and brake.
The 1 month wait for a service appointment was disappointing.
Emma and Martin also their team, are the most helpful people in watford.
My BMW was checked over, Updated as required and given a once over before end of Warranty.
Can't give 10's with the price being so high
Was able to speak to the mechanic in person who was extremely helpful and knowledgeable
Efficient staff, car ready when told it would be
It would of been higher but my issues were not resolved
Thanks to the onsite team - went out of their way to help me rearranging and with transport.
prompt booking in and on time waiting for the service plus a clean car afterwards!
Handled the problem professionally
Staff are brilliant
I would have given 5 stars if I hadn't had to follow up my service visit with a phone call. Firstly off the invoice was sent to my son, secondly, having signed up to a service plan I still hadn't received any paperwork about this two weeks after my v
Efficient and friendly service
Consistently high level of service.
In this instance due to a BMW recall arranging the service was delayed to well past the recommended time and mileage frame.
Had an issue with a part that was fitted 2 days after and they told me it was my fault for having a tyre changed and that I must pay again
Quick replacement wiper blades fitted as promised within the time given
Excellent communication and superb mechanic.
As above which will culminate in a further visit to rectify.
Very satisfied, nothing was too much trouble
Complete satisfied with the Sales person how was very helpful and professional.
I was looked after very well by Will Carr, he was great at how quickly he sorted my car, also done me a deal I wanted, and when I arrived was lovely that my car was waiting in the show room with my name on it, the reception team very freindly.
2 hours to drive away without SatNav working. Spent nearly £70k on a new car, didn't receive any thank you or feel of customer centric experience
Easy and efficient and focused on my needs
The member of staff that helped us Shumon was very helpful and knowledgeable. He kept us up to date with the progress of the car and always did what he said he would.
It was a pleasure to visit showroom
Smooth handover explanation . Navigation did not initially operate , resolved by Will Carr . By way of constructive comment , my son who has a BMW and is tech knowledgable , exhibited various features , programming of radio stations , phone , satnav
Amazing Customer Service
Grant Fitzgerald was excellent and his communication very good even on his days off.
A thorough handover of the car was given to me and my family. My daughter was made to feel special as well (with lots of sweets!).
Quick but thorough pick up of new vehicle through BMW with motability
Salesman never spelled my name correctly in spite of my correcting his error in every email. He simply did not care once the order was placed. Salesman was unable to show me certain colours or finishes of the car and told me to choose online.
We were very well looked after, and the sales person we delt with, Shumon, took time to understand our needs and got us into the car we needed and wanted.
Elliott Rothwell with whom I dealt with was extremely helpful and professional.
Matt was excellent throughout the process. Patient and very knowledgeable.
My sales rep, Matthew Elbourn, was very knowledgeable, well spoken and highly trained on BMW products. He proactively kept me in the loop re delivery dates and additional product/service options. Excellent service and a pleasure to do business with.
Really friendly service from arrival to picking up our new car. Great sales team making the whole experience hastle free.
I was 100% satisfied with the exception of the delay in delivery the car