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ABOUT Barons WATFORD

Find out more about what we do and our team.

Meet the team

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Lachlan Macdonald

General Sales Manager
  • Department BMW

Riaz Choudhury

Business Manager
  • Department Sales

Shumon Shawkat

Sales Executive & Motability Specialist
  • Department Sales

Matthew Elbourn

Sales Executive & Motability Specialist
  • Department BMW

Harlan Loganathan

Sales Executive & Motability Specialist
  • Department BMW

Mark Price

Sales Executive & Motability Specialist
  • Department BMW

Elliott Rothwell

Sales Executive
  • Department BMW

Jamie Mardon

Sales Executive
  • Department BMW

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was completed on time and I'm always grateful to have the car washed!

Service

They checked the car and informed me of the results, they check that I understood what was done and called me when the car was ready (as they promised so I could get going back to the office).

Service

The service assistant who took care of the booking etc I could not fault, however, there was obviously procedures that had to be follow and having to take my card as a deposit sort to speak in case the issue I brought the vehicle in for was not

Service

Servicing and MOT fine

Service

Having been told by the service manager that it would be three days before the car would be looked at, I was handed over to Derrick Kelly to look after me. He did an excellent job getting the car sorted and back to me a couple of days later.

Service

Work not completed, told I needed an air filter but part not in stock or received, to date no contact from the dealership.to tell me they have it and I should return

Service

Was initially satisfied, but I took my car for an MOT after and they spotted a Fluid leak in the rear diff. I am wondering why this was not picked up in the vehicle check and repaired under the warranty.

Service

past MOT, car cleaned afterwards

Service

Quality of work five. Just takes an age to get a date booked in. Phone up and next slot is 3-3 weeks away minimum.

Service

When I collected my car the engineers had not replaced one of the under panels correctly and this caused it to scrape along the floor. I had to return almost immediately to get the issue resolved

Service

Good honest service

Service

My car is running smoothly and efficiently again

Service

Informative and efficient service

Service

Your time is not more important than mine!

Service

On collecting the car I had to wait 45 minutes and had to check that I'd not been forgotten about

Service

The car was not washed The reason given was that it’s frozen bronze colour!!! This I find ridiculous as it was the original bmw colour So am I not supposed to wash it myself And what about the interior cleaning why wasn’t that done?

Service

Everything was perfect including the MOT

Service

I bought an approved used BMW from another dealer 6 months ago. At his service I was told both the front and rear brake pads plus the front discs needed replacing. The rate of wear does not corroborate with the information at time of purchase.

Service

Once you arrive the service is good but difficult to get through on the phone to book the service. Got through a couple of times and was told they would get someone to ring me back and no one did.

Service

Because I couldn't be more satisfied .

Service

Car was serviced quickly within a couple of hours and was kept up to date.

Service

Had to wait along time to book in with service adviser when delivering car for service

Service

cont.Even then nobody clearly bothered to listen to me or wait for the car to warm up as the car was ‘fixed’ again only for me to drive it home and hear the same screeching. Finally an engineer drove in the car with me for 200metres. Not enough cha

Service

Note to Q3. Very, very hard. My car was taken to BMW by the AA on a Wednesday. i called one service centre and they asked me to call Watford as they would not get to look at it until Friday due to work load. I called BMW Watford and they said they >

Service

Did what was asked. Kept me well informed.

Service

Steve mainly. Very helpful and friendly guy.

Service

Kept in the loop at all times even with a video of the repairs that were required. Well done!!

Service

Hopeless customer service system for making bookings to carry out repairs.

Service

Problem solved

Service

I had to push the team in reception to look up the details on another BMW I own, the everyday is programmed anything more seemed harder

Service

see above

Service

Good service

Service

Very helpful

Service

i was happy by the time taken and the serivce

Service

Robin Hobson was a great helpthe contact centre made booking the service very hard

Service

a minor hiccup regarding what i deemed to be a minor issue with regards to washing my car. All ended amicably but a slightly frustrating build up to a nonsensical matter.

Service

The AirCon gas leaked out and was recharged, no leaks reported. Well, it did leak out originally that's why it needed recharging. If there are no leaks reported now then I wont need to have it recharged in 20 months time. I'm not confident.

Service

'Cos I am very satisfied

Service

I am well looked after by my service advisor Stephen Gubbins.

Service

Vehicle collected as agreed and returned without damage

Service

Greeted with a smile, went through what was involved, showed me where refreshments were and were kind enough to let me know when my car as ready without disturbing my work call as I was hotdesking from the client waiting area.

Service

There is an inherent lack of customer service or care given by the Barons Watford service department. My poor experience is not the only one experienced as my family also have their cars maintained at the same branch & have multiple poor experiences

Service

Staff care and are so helpful

Service

Salesman was informative and friendly.

Service

Service completed in required time so I could get to work. Good customer service.

Service

Work completed in good time

Service

Check-in extremely slow. Car delayed at expected check-out and without a wash.

Service

The service engineer that I dealt with was very polite, helpful and informative, but I felt he was restricted as to what service he could or could not provide by BMW.

Service

Collection time given over the phone was inaccurate, still had to wait when i arrived.Phone bluetooth connection was deactivated - i was not informed.Asked for email confirmation of work carried out - not received

Service

Would have been 5 stars but my car was not cleaned and there was no suggestion of it, even though, when booking, I was told this would be done.

Service

as above

Service

My service agent (Stephen Gubbins) has looked after us for years. His customer service is outstanding, the premises are immaculate, and the costs while not cheap, are reasonable considering the complexity of the vehicles.

Service

The experience was pleasurable enough.

Service

Some confusion over picking up the car on Monday 3rd.

Service

Dealt with efficiently and satisfactorily

Service

Goor service

Service

Unplugged my dash camera for some reason during the service. Why would that happen?

Service

My car was serviced in good time and required no real attention.

Service

Helpful staff

Service

Emma is your heartbeat and credit to Barons

Service

Every thing completed in a efficient timely manor

Service

couldnt arrange to pick up car for service for weeks, I had to drop car off to get a reasonable service date.

Service

Very efficient services and I was kept up to date throughout the process

Service

No issues

Service

Well recieved, pleasant surroundings and work carried out promptly

Service

Because I was completely satisfied !

Service

Ryan was always in touch and helpful thanks

Service

good information during the service especially the linked video. welcoming staff and nice surroundings while you wait.

Service

Perfectly organised and fast service. Cheaper that other BMW agents. Still a lot of money tho for a 1st service given not much work involved.

Service

like the video health check

Service

I believe they did everything they could to make the experience smooth and informed. They wanted to help and I feel whatever I asked for they did and more.

Sales

Shumon provided a great service

Sales

Great customer service

Sales

Matt Elbourn is a great sales person with a great product knowledge.

Sales

Got the service and advice to the highest level from start to finish

Sales

Matthew was very attentive , knowledgeable and friendly in all my dealings with him including the paperwork and answering my questions about the car.

Sales

Dealt with very well and thoroughly which is what I wanted

Sales

Well looked after by sales representative and ease of negotiating satisfactory deal

Sales

always helpful, including loaning me a car when my new car was arriving slightly after i had hoped

Sales

Will Carr (Baron Watford) was very patient with myself who is a very picky customer. He took the time to listen to my likes and dislikes. I can’t recommend him enough.

Sales

Very helpful in looking at my needs and helping to meet them, without overselling anything. Kept in touch with me, during the process, without driving me mad!

Sales

Ben was excellent and took care of everything

Sales

Mark and his colleague Riaz did excellent job in finding the right car for me with excellent finance deal. Part exchange done, Delivered the car on date I wanted

Sales

Problems with delivery dates - exceeded by several weeks

Sales

all went easily and efficiently.

Sales

Had the car covered with a bow as it was a surprise for my fiancé. Matthew Elbourne went all out in order to help me with the surprise.

Sales

I didn't have to wait for more then a few minutes before Matthew my sales person asked if he could assist.

Sales

We were very well looked after by the sales representative.

Sales

Car available quickly and to spec required

Sales

Excellent experience, William Carr listened and found me the exact car I was looking for in a non pushy way

Sales

Lovely friendly staff with great customer service.

Sales

Extremely happy with how both Harlan and Riaz guided me through the sales process, there were no pushy sales tactics and everything they said to me was the real deal. Will be going back to them for all future purchases.

Sales

With new technology in the car, customer needs some knowledge and practice on how to make use of it

Sales

Very good salesman (Nicolae Jurca), who we found straightforward and responsive.

Sales

Friendly service

Sales

Arrangements to deliver the car to my home address

Sales

Great product

Sales

However, I was not advised that the Kentish Town sales department was closing until after I had made the purchase.

Sales

Mark Price @ Barons Watford handled sale in total professional manner & took time to demonstrate car & options available - both vehicle & finanace