Loading...

ABOUT Barons WATFORD

Find out more about what we do and our team.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Rob Graham

Head of Business

Roy Cousins

Aftersales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See response in Question 1.

Service

The service for both me and my car was very efficient and friendly and I had a loan car which made life very easy.

Service

I was told the work would take approx 90 mins to complete and it did.

Service

Perhaps it was the time of year but the job was completed in good time and the service dept dealt with the continuous question from my insurance provider in an efficient and courteous manner

Service

good customer care

Service

Be satisfied

Service

All work carried out timely. Interaction throughout the day on progress and costs was reassuring. One issue I reported was not resolved as the fault could not be repeated/detected during investigation. Issue still present when I drive.

Service

Difficulty in arranging appointment, no ability to collect car (when it was a car defect that needed rectifying)

Service

Great service from Steve (I think!) who took me through the process. The team managed my expectations on time very well. My only feedback would be that in contrast to Specialist Cars, Tring the customer waiting area / bathrooms aren't as nice

Service

On the day booking in was easy and video sent was useful however whilst option of rectifying brakes on the day no option to do wheel alignment that was required was offered and was not offered by the service advisor when I collected car.

Service

Barons do give an excellent service, which you would expect from a BMW main dealer, but like all main dealers they are expensive.

Service

They did what I wanted them to do and sorted the problem with the car.

Service

Because I am

Service

The technical issues with my BMW were resolved with, quickly and efficiently.

Service

Always organised and helpful

Service

The quality of the staff at Barons BMW Watford has always been and continues to be fantastic. Derek, Steve, Lisa and Claire have always been brilliant with me and my car.

Service

Winter wheel change, 4 different tyre pressures and wheels could have been put front to back to extend tyre life

Service

I found this visit to Barons Watford service centre to be a vastly better experience than of recent times with a much nicer feel to it than before

Service

Willing to provide advice and do small things immediately if possible. Provision of shuttle service.

Service

Unquestionably professionalism

Service

Barons were good. The BMW system is not

Service

We had a hitch with some service paperwork and Derick helped us a lot sort it all out and got the car serviced . He was extremely helpful and to be honest it was beyond expectations.

Service

I brought my car in to have winter wheels out on my X3. Only after was I told that my old wheels will not fit my new X3. I would have expected a more proactive service. I was also told that I would be contacted by someone from Parts department. Two w

Service

Excellent communication and flexible