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Thought the guys at Watford were incredibly welcoming and got an easy service completed with great communication throughout. Lots of parking and care for my vehicle.
Easy to drop off and not long to pick up when arrived
I always got a response to any questions or phone calls
Car was serviced, but service light was left on & dealership did not return calls after leaving 2 messages. Eventually when brake lights came on wasn't sure the car was safe to drive senior servicing manager called back and issues were resolved.
Job was half done couldn't hear a thing the mechanic said on the health check video
Quick especially liked the while u wait servicing
Of the 3 issues reported , 2 were resolved satisfactorily but 1 left outstanding even after symptom was reproduced and acknowledged
The level of service provided from all of the staff at Watford is superb. On this occasion my service contact was Derick Kelly. Proffesional, polite kept me updated throughout the day.
There were very helpful, great customer service and great work. I will definitely be returning.
A bit of a struggle to get clarity on the pickup service but got there in the end.
I'm aware that I could get some work on my car elsewhere but I use a BMW dealer for the little extras. In this case my car wasn't washed. I asked for it to be done but the guys were having their lunch. A small thing but a let down on usual.
Friendly efficient staff. They treat us like friends and maintain the car as professionals.
Because nobody's perfect.
the boot was not vacuumed.
From the quick booking in on the phone through to dealing with Derrick (The Service adviser) everything was smooth....
A routine service carried out efficiently
Friendly, helpful and informative staff.
When I complained to staff at the time, he said I'm sorry about that and nothing else.
Job complete in one day including ordering parts
They finally sorted out a problem which was difficult to detect unless the car was under load and which was evidently down to a design fault. Not sorted by the two visits it had to Barons in Borehamwood.
One week after the service done , oil level low shows up. I go to nearest Halfords and there is an oil leak visible on underside of car.
Great customer service, appointment availability and timing during the service.
Service experience per se was great but price was not!
Friendly and professional.
I took the car in with a misfire and for the clicking noise from the wheels. The clicking noise hasn't been resolved even though I paid over £200 for it. The misfire was resolved after using 1/4 tank to diagnose a spark plug and charging £200
If I was offered a courtesy car I would have given 5 stars. The service manager was excellent, kept me informed with progress and arranged for my car to be dropped off.
service adviser was helpful and kept me up to date technician's work high/professional standard and car is running very well now
respectfully and politely treated. Car made available earlier than booked for as I had an appointment. Always the department is clean and very well presented with a very good variety of refreshments which is much appreciated and the staffsmart and t
My experience on the day was great but since I have now been informed i must book in for a 2nd EPG recall. I had the first done in Jan and you need my car for another day, this recall was active when you had my car 2 weeks ago & could've done it then
No problems on collection
problem not solved. I have arranged for another visit on my return from vacation.
Friendly, efficient and high quality facilities
The attention my car required was carried out to my entire satisfaction.
The mechanic phoned to let me know what was required and again when it was ready to be collected. My assumption being this is standard procedure.
I had to cancel and reschedule my service due to illness. Asked if the car could be picked up as I only live 5 minutes away from the test centre but was told no, as they only pick up 2 cars a day.
On the personal level it went along fairly well. I had terrible trouble finding the place and was late.
Just from my recent experience and previous dealing over the years with staff.
Derrick Kelly was great at sorting out everything that was required and resolving issues with the extended warranty
Good booking staff, Abbie and good value. Mechanic, Adam was also efficient. Receptionist Emma, friendly
Professional customer focused service team .
i'm unable to give a comprehensive response, but basically they haven't fixed the issue and a manager failed to call me. I live in Watford but would rather take my car elsewhere. I told this to the service adviser who couldn't care less
Because the engine compartment noise problem has not been fixed.
Fast friendly service and comfortable waiting area where I could work whilst waiting for the car to be services.
I paid a lot of money for a diagnosis of why my audio wasn't working and the fault wasn't identified or fixed.
The recall work was carried out in a day. I was kept informed as to the progress of the work during the day and the car was ready on time and valeted.
The staff provide an excellent service, always providing a friendly and professional service to the customer
They did the work they promised.
The staff at Barons Watford are always highly supportive. You feel as if they really care about you personally.
my house key and fob has been lost during the service leaving me with one key fob
I appreciated the expert advice and help received throughout.
Organised service at short notice .
All done quickly as promised
I have given these ratings due to the extremely professional service given by Lisa in the service department. I have complete confidence in her professional advice and support. She is always extremely helpful, kind and is a pleasure to know.
It would have been five stars if I was able to wait while the service and vehicle check was done but it's a small point.
New part replaced, Helpfull friendly staff.